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Title
Text copied to clipboard!Resort Server
Description
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We are looking for a dedicated and enthusiastic Resort Server to join our team and provide exceptional dining service to our guests. As a Resort Server, you will be responsible for ensuring that guests have a memorable dining experience by delivering high-quality service in a friendly and professional manner. You will take orders, serve food and beverages, and attend to the needs of our guests with a positive attitude. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for hospitality. You should be able to work efficiently in a fast-paced environment and handle multiple tasks simultaneously. Attention to detail and the ability to anticipate guest needs are crucial for this role. Previous experience in a similar position is preferred, but we are willing to train the right candidate who demonstrates a genuine desire to learn and grow in the hospitality industry. As a Resort Server, you will work closely with other team members to ensure that all aspects of the dining experience meet our high standards. This includes maintaining cleanliness and organization in the dining area, following health and safety regulations, and providing prompt and courteous service. You will also be responsible for handling guest inquiries and resolving any issues that may arise during their dining experience. We value teamwork and a positive work environment, and we are looking for someone who shares our commitment to providing outstanding service. If you are passionate about hospitality and enjoy working in a dynamic and rewarding environment, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Greet guests and present menus.
- Take accurate food and beverage orders.
- Serve food and beverages to guests in a timely manner.
- Ensure guest satisfaction throughout the dining experience.
- Maintain cleanliness and organization of the dining area.
- Follow health and safety regulations.
- Handle guest inquiries and resolve issues promptly.
- Collaborate with kitchen and bar staff to ensure smooth service.
- Upsell menu items and promotions.
- Process payments and handle cash transactions.
- Set up and clear tables efficiently.
- Assist with special events and functions.
- Provide recommendations and answer questions about the menu.
- Monitor and restock supplies as needed.
- Adhere to resort policies and procedures.
- Participate in training and development programs.
- Maintain a professional appearance and demeanor.
- Communicate effectively with team members and management.
- Report any maintenance or safety issues to management.
- Ensure compliance with all relevant regulations and standards.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience as a server or in a similar role preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment.
- Positive attitude and strong work ethic.
- Ability to handle multiple tasks simultaneously.
- Basic math skills for handling cash transactions.
- Knowledge of food and beverage service standards.
- Ability to stand and walk for extended periods.
- Flexibility to work various shifts, including weekends and holidays.
- Ability to lift and carry heavy items as needed.
- Team player with a collaborative mindset.
- Customer-focused with a passion for hospitality.
- Ability to handle stressful situations calmly and professionally.
- Willingness to learn and adapt to new procedures.
- Strong problem-solving skills.
- Professional appearance and grooming standards.
- Reliable and punctual.
- Legal authorization to work in the country.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in the hospitality industry?
- How do you handle difficult or dissatisfied guests?
- What steps do you take to ensure a positive dining experience for guests?
- How do you prioritize tasks during a busy shift?
- Can you provide an example of a time you went above and beyond for a guest?
- How do you handle working in a team environment?
- What do you know about our resort and its dining services?
- How do you stay organized and manage your time effectively?
- What strategies do you use to upsell menu items?
- How do you ensure compliance with health and safety regulations?
- Can you describe a challenging situation you faced as a server and how you resolved it?
- What motivates you to work in the hospitality industry?
- How do you handle constructive criticism and feedback?
- What do you think is the most important quality for a Resort Server to have?
- How do you stay updated on menu changes and promotions?
- Can you describe a time when you had to handle multiple tasks at once?
- How do you ensure accuracy when taking and delivering orders?
- What do you enjoy most about working as a server?
- How do you handle cash transactions and ensure accuracy?
- What are your long-term career goals in the hospitality industry?